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What Happens When People and Processes Align?

What Happens When People and Processes Align?

Most businesses treat people and processes as separate concerns. One’s an HR issue. The other’s for operations. But the most successful companies know: those two things either lift each other up—or drag each other down. When processes are broken or slow, even your...
When Everyone Starts Thinking Like Operations

When Everyone Starts Thinking Like Operations

In most businesses, process improvement is the job of a few—usually someone with “operations” in their title. But at one company, something remarkable happened. As daily enhancement sessions continued across departments, everyone began thinking about process. Not just...