In most businesses, process improvement is the job of a few—usually someone with “operations” in their title.
But at one company, something remarkable happened. As daily enhancement sessions continued across departments, everyone began thinking about process. Not just the execs. Not just the analysts. Everyone.
A junior sales assistant asked if their quote system could be automated. It could. A fulfillment clerk suggested rearranging staging zones to speed up packing. It worked. A receptionist proposed a DPA integration to simplify appointment confirmations. It saved 15 hours a month.
These weren’t “innovation teams” or task forces. These were regular employees who had been invited into the work of improvement.
And because they were cross-trained, empowered, and listened to, they didn’t hesitate.
Suddenly, process wasn’t something that happened to them. It was something they shaped.
What would it look like if process improvement wasn’t limited to one department—but became everyone’s job? You might be surprised by who has the best ideas. You just need to give them space to speak and a system that listens.