Does Your Support Desk Care About Customer Satisfaction?
Or do they just want to profit from your calls? If you suspect the latter, switch to a client-focused helpdesk.
Why choose DatCom as your IT helpdesk in Tyler?
- Enjoy 24/7/365 helpdesk service so you can get the help you need even outside business hours.
- Ensure your business continuity with our $1M data liability insurance guarantee.
- Submit support tickets freely without worrying about unexpected bills.
- Secure your systems with our one-of-a-kind $750 per computer anti-malware guarantee.
- Leverage an enterprise-grade IT helpdesk without the enterprise-level costs.
Request a Quote for IT Helpdesk Services in Tyler
Featured High-Quality Helpdesk Services
Control Your Ticket Volumes
High ticket volumes can lead to longer response times, frustrated customers, and a stressed-out support team. Preventing IT issues will help turn down that volume.
That’s why DatCom’s helpdesk makes efficient ticket management a priority. Even in the face of high volumes, we’ll turn chaos into order to ensure wait times don’t go any longer than they need to.
Let our helpdesk help your support team and clients.
Get The Help You Need When You Need It
Time-sensitive and urgent IT issues don’t wait for business hours, and neither should your support. When you need help, you need it now, not tomorrow. Waiting for the next business day does nothing but lower your productivity.
No matter the time of day or day of the week, DatCom’s helpdesk always offers an 8-minute resolution time, 2-minute phone response, and 17-minute email response.
That makes us ideal for teams who work on shifts or in various time zones.
Helpdesk Support is Customer Support
Even if a technician solves an issue perfectly, if they can’t communicate it well, you’re left in the dark. This gap can lead to solutions that don’t last and service dissatisfaction.
At DatCom, we believe that tech support is customer support. That’s why we employ IT technicians who are as good with people as they are with technology.
When your team understands the solutions provided, they can implement them more effectively, leading to longer-term benefits and smoother operations.
Hear From The Right People For The Job
It’s frustrating when you need specialized help but can’t seem to connect to the right person. This not only wastes your time but also shakes your confidence in the support provider.
DatCom’s helpdesk eliminates this frustration. Alongside our skilled helpdesk technicians, we employ Tier 1-4 IT support specialists.
Our team knows IT, ensuring you’re quickly connected to the right expert for your specific issue.
Fast Answers For Fast Fixes
Unnecessary escalations can turn minor issues into major headaches. Then, waiting for what you thought would be a simple fix is frustrating and time-consuming.
Don’t put up with that kind of service. Work with DatCom where simple IT fixes stay simple.
Our expert technicians can resolve many issues immediately. There’s no need to escalate when a quick, accurate solution is readily available.
Of course, if you need more specialized help, we can do that too.
You’ve Got Work To Do, Don’t Wait For Help, Get:
17
Minute response times by email
8
Minute resolution times
2
Minute response times by phone
Stop Wasting Time on Cold Call Centers
Instead, use our friendly helpdesk service to troubleshoot most of your persistent hardware and software needs.
Hear From Those Who Use Our Service Desk Solution
DatCom
IT Helpdesk in Tyler, Texas
17521 US-69 Suite 200,
Tyler, TX 75703, United States
Request a Quote: (903) 842-2220
Top Benefits of The IT Helpdesk at DatCom
Enjoy Both Hardware & Software Support
Hardware is the largest contributor to IT failures, and yet few IT helpdesks troubleshoot it. This is a big problem when you discover no amount of software know-how can help with your IT issue.
DatCom’s helpdesk troubleshoots both hardware and software issues. In fact, we’re known for our speedy hardware repairs that happen in under 13 minutes on average.
We also maintain a consistent supply of desktops, laptops, and servers for immediate installation if necessary. If you need replacement hardware, just call or email us instead of waiting the usual 2-3 weeks for a commercial supplier.
Accelerate All Business Processes
Is your business bogged down by slow, inefficient processes? You’re not alone. Many companies struggle with outdated systems and manual tasks that eat up time and resources.
Imagine a world where your technology, people, and processes work in perfect harmony. You can make that world a reality with DatCom’s EfficientMe!
Our one-of-a-kind productivity tool combines data processing automation, staff enhancement, and business process optimization.
Businesses who use it increase efficiency by 27%, improve business processes by 22%, and even boost profits by 14%. So what are you waiting for?
Streamline Incident Management
According to a study by Clark School at the University of Maryland, a cyber attack occurs every 39 seconds. With incidents happening that fast, you need a response plan that works just as quickly.
With DatCom’s IT helpdesk on call 24/7, you can expedite every incident response. Our technicians can take your ticket and deploy our cybersecurity experts to remediate any issue no matter when it occurs.
This rapid response system will minimize the damage that could have occurred if the incident was left to fester.
Plus, it helps you stay ahead of attackers. If someone tries to get you in the next 39 seconds, you’ll be ready to fight back.
Our Other IT Services in Tyler, TX
Helpdesk Services FAQ
Becoming a DatCom client has various service options with different pricing structures. Here’s our menu:
- Project or Contract: 2-year commitment with a flat rate for monitoring and repair. Discovery is billed separately.
- Project Payment: 50% upfront, additional costs during the project, final payment upon completion.
- RMM Service: Monthly billing with three tiers:
- Guardian: Basic level
- Guardian Plus: Intermediate level
- Guardian Premier: Premium level
An IT helpdesk and IT desk support services serve different functions.
The IT helpdesk is usually the first point of contact for employees or clients facing technical issues. They handle basic troubleshooting and ticket routing.
On the other hand, IT desk support services go beyond basic help. They are specialized teams that deal with more complex issues, often requiring hands-on interaction with hardware and software.
Utilizing both an IT helpdesk and an IT support team provides comprehensive coverage for your technical needs.
The helpdesk efficiently manages incoming queries and minor issues, freeing up the support team to focus on specialized tasks that require advanced expertise.
This division of labor enhances productivity, minimizes downtime, and ensures that each issue receives the appropriate level of attention and skill. It’s a strategic way to optimize resources and deliver high-quality service.
If you’re in need of urgent help, you have two quick options for submitting a support request. You can send us an email at [email protected], or if you prefer to speak directly, you can call us at (903) 842-2220.
Both methods are designed to provide you with fast and efficient support.
DatCom is all about helping businesses with their technology needs.
We mainly work on devices that belong to the company. However, if you bring your own device to work (BYOD), like a laptop or phone, we can help with that too. Please note that this exception only applies if your employer is our client.
Our aim is to make sure all your technology works well so your business can keep running without any hiccups.