Fix Computer Network Problems Before You Even Notice Them
When you trust DatCom to monitor your network, we’ll catch potential downtime-causing issues before they do damage.
Why choose DatCom for network support in Tyler ?
- Strengthen your network security with our consistent system updates and patches.
- Rest easy knowing we offer $1M liability insurance to protect against data loss.
- Minimize business interruptions with our vigilant 24/7 remote monitoring services.
- Enjoy a $750 guarantee that all of your devices will remain virus and malware-free.
- Transition from a reactive to a proactive IT model to reduce unexpected repair costs and slash resolution times to as little as 8 minutes.
Request a Quote for IT Network Services in Tyler
Featured IT Network Services
Secure Network Systems Are Secure Computer Systems
Device security depends on network security. Even if your computer has the best antivirus software on it, little security issues from your network can still slip in. That’s because the only thing an antivirus application protects against is malware.
Protect your computers from any kind of threat with 24/7 network security monitoring. When you choose DatCom, you’re choosing a team that can spot any network issue, not just malware, and crush it before it proliferates.
Trust a Network Support Specialist to Manage and Monitor Yours
Business owners shouldn’t be expected to manage IT networks. Yet, when resources run thin, this is exactly what happens. You don’t have time to look after your network when you have a business to run.
Spend more time on what you actually want to do by outsourcing your network management to DatCom. We employ a seasoned team of IT experts who will get to know your business processes as well as anyone on your team.
Get all the benefits of a top-notch team alongside the benefits of internal know-how.
Enjoy Real-Time Tech Support Whenever Issues Arise
Network issues don’t follow a 9-to-5 schedule. Employees who work after hours or in varying time zones deserve the same great tech support that you’re 9-to-5 staff receive.
That’s why DatCom’s network support desk is open 24/7/365. Whenever an issue arises, we’ll be there to solve it. Our team boasts 2-minute response times by phone and 17-minute response times by email, no matter the hour.
Keep productivity at its peak for every employee on your network, not just the daytime locals.
Don’t Let Your Endpoints Be Your Weak Spots
Every endpoint that connects to your network presents a new way for bad actors to hack in. All it takes is one compromised device for malware to spread to everyone in your network.
Don’t let your endpoints be your weak points. DatCom offers desktop and workstation monitoring and management that prevents issues from going any further than their start points.
We also optimize system resources like CPU, disk space, and memory. This ensures that your workstations always run smoothly.
Outdated Network Infrastructure is Insecure Network Infrastructure
An outdated network infrastructure is a ticking time bomb for cybersecurity threats. Failing to update your network regularly leaves you vulnerable to evolving cyber risks. Just because it works today, doesn’t mean it will work tomorrow.
DatCom ensures that your network infrastructure stays current and secure. We perform regular updates to protect against the latest cyber threats.
Our proactive approach means you don’t have to worry about falling behind or becoming an easy target for hackers.
What Makes Our Network Technicians Right For You?
98.3%
Customer satisfaction rating
8
Year client retention times on average
8
Minute issue resolution times
No Network Issue is Too Tough For Us
The DatCom team has the problem-solving skills to tackle your toughest network challenges, even if it’s new to us.
Hear Exactly How DatCom Enhances Network Performance
DatCom
IT Network Support in Tyler, Texas
17521 US-69 Suite 200,
Tyler, TX 75703, United States
Request a Quote: (903) 842-2220
Top Benefits of Trusting DatCom With Your Network
Put a Stop to Productivity-Killing Issues
Unexpected network glitches and hardware failures can bring your operations to a standstill. This not only affects your productivity, but also frustrates your team and clients while costing you thousands.
At DatCom, we believe prevention is better than cure. Our state-of-the-art remote monitoring is designed to detect and resolve issues before they escalate. We proactively handle problems, so you don’t have to worry about them.
This service extends to both the software and hardware that makes up your network. For that reason, you can rest assured that we won’t miss a hardware glitch over software tunnel vision.
Critical Uptime Guarantee For Emergency Services
Network reliability is crucial to any industry. However, for emergency medical organizations, even a minute of unexpected downtime can have dire consequences.
That’s why DatCom is committed to ensuring 24/7 uninterrupted operations for emergency medical groups. While we extend this commitment to everyone, we guarantee it for emergency medicine.
Rest assured that your systems will always stay online. So, you can provide consistent, high-quality care to your patients, even in unforeseen circumstances.
Enhance Your Business Operations Across The Board
Inefficiency in business operations leads to increased costs and reduced profits. Whether it’s repetitive tasks that consume your employees’ time or outdated processes that slow down productivity.
DatCom offers EfficientMe!, a comprehensive business efficiency solution that addresses these challenges head-on. This tool combines 3 proprietary services:
- Data Processing Automation
- Staff Enhancement
- Business Process Optimization
Together, they make your business more efficient and profitable. Clients who use EfficientMe! typically see an ROI above 350% within the first year of usage.
Our Other IT Services in Tyler, TX
IT Network Support FAQ
DatCom provides remote monitoring and management services through 3 distinct tiers, each billed on a monthly basis:
- Guardian : This is our basic level, offering standard Service Level Agreements (SLAs) at a cost-effective rate.
- Guardian Plus : This intermediate level comes with enhanced SLAs and is priced moderately.
- Guardian Premier : As our premium level, it offers the best SLAs at a premium cost.
For specific pricing details tailored to your needs, we recommend contacting our sales team .
We can indeed monitor your cloud data centers. DatCom also provides cloud computing services that enhance productivity and help you secure work-from-home devices.
Our cloud IT services include 24/7 monitoring and security, ensuring a safe and efficient cloud infrastructure. This allows you to focus on your business administration rather than cloud-based concerns.
DatCom’s network monitoring services extend to remote workforces as well. We offer a range of solutions to ensure that your employees can work efficiently and securely from any location.
Our services also include Virtual Private Networking (VPN) for secure data transmission and cloud services for easy data access.
We are committed to aligning any remote access to your data with security best practices. Your team can maintain high productivity levels without compromising data security.
If you’re big enough to have a network that needs monitoring, you’re big enough for DatCom’s network services.
SMBs are America’s backbone and we believe they deserve the same great IT solutions that any big business can access. That’s why we provide high-quality services at an SMB-accessible price.
Plus, if you’re in the midst of some exciting business growth, we’d be happy to scale our services to follow suit.
DatCom can definitely handle hardware repairs. We pride ourselves on fast repair times, averaging just 13 minutes.
To make things even more convenient for you, we keep a stock of desktops, laptops, and servers ready for immediate installation. This eliminates the typical 2-3 week wait time you might experience elsewhere.
You can count on us for quick and efficient hardware solutions.