In this edition of the DatCom Business Briefing, you’ll encounter observations about missing tech skills in the workplace, and how small businesses can make smart moves to mitigate the lack of IT skills.
Why It’s Not Enough to “Know Computers”
A shocking number of businesses have relied on internal or external computer generalists to keep their operations running smoothly. But now they are looking for experts with varied skill sets.
Information technology (IT) skill gaps have an especially significant impact on smaller companies, which often have limited financial resources. With the massive amount of digital transformation, we’ve seen over the last few years, many leaders have been unable to keep up.
And it’s not for lack of trying.
The pandemic forced business owners and managers to engage with surface-level technologies involving online meetings, online collaboration, online customer service, and ecommerce. Many basic applications have moved to the cloud, and many new cloud-based services have emerged.
But few businesses had the ability to learn about deeper changes to technology infrastructure.
Imagine technology as a multi-story building. Over the last 3-5 years, massive renovations have changed the building externally. While businesses were adapting to external changes, they have not considered the internal changes necessary to make everything work.
Many other factors have also contributed to a lack of IT skills in the workplace. Disruptive new technologies far exceed the skills of people who “know computers,” making it harder for businesses to benefit from true experts.
A Small Business Approach to the Tech Skills Gap
So, if you know there is a widening tech skills gap at your company, what do you do? Well, if you’ve been relying on low-level tech support employees or outsourced IT technicians, your best path forward is to seek a technology consultation with true professionals.
In today’s world, it’s not enough to look for certifications, although they are important. Increasingly, IT professionals are finding themselves at the center of conversations about business strategy.
However, traditional computer technicians and IT departments usually lack the soft skills and leadership mindset to effectively align your technology with business goals. They might be able to keep your computers running, but they probably aren’t concerned about how to make your technology a true profit center for your company.
DatCom’s comprehensive Guardian service addresses all the technology areas that top executives are most concerned about – At the Small Business Level.
- Technology Management
- Unified Communications
- Aligning Technology with Business Goals
When our team manages your technology, we do it with 77 combined years of deep technical experience.
DatCom’s Guardian service brings experience beyond your current IT support. In addition, we use a proactive approach to maintaining your business technology. When you have a problem, we solve it before you even know it to reduce user frustration.
And then we give you the ability to choose a path forward with data to back up our recommendations.
The Cybersecurity Skills Gap
Business leaders are particularly experiencing a lack of cybersecurity skills. Hundreds of thousands of cybersecurity jobs are open right now and have been for years.
Small businesses should be concerned about cybersecurity as well. In following editions of the DatCom Business Briefing, we’ll bring your attention to new realities about malware and cybersecurity you might not be aware of.
But if you need a consultation about business technology-